Refund policy

Last updated: August 25, 2026

At AMARA, we want you to be completely satisfied with your purchase. This Refund Policy explains how we handle returns, exchanges, and refunds.

1. Return Window

You have 15 calendar days from the delivery date to request a return or exchange. After this period, we will not be able to process your request.

2. Product Condition

For us to accept a return, the product must be:

Unused, unwashed, and in the same condition you received it
With all original tags and original packaging
Accompanied by proof of purchase (order number or receipt)

3. How to Request a Return

Email us at support@amarabag.com or call/WhatsApp +591 71633718 with your order number and the reason for the return. We'll respond with instructions for shipping the product back.

4. Return Shipping Costs

Return shipping costs are the customer's responsibility, unless the return is due to our error (defective or incorrect product), in which case we will cover the return shipping cost.

5. Refund Process

Once we receive and inspect the returned product, we'll notify you whether the refund was approved. If approved, the refund will be processed to your original payment method within 7 to 10 business days. Please note your bank or card issuer may take additional time to reflect the refund.

6. Exchanges

If you'd like to exchange a product for a different size, color, or model, contact us and we'll arrange the exchange subject to inventory availability.

7. Non-Eligible Products

We do not accept returns on sale items, personalized items, or items showing signs of use or damage not attributable to us.

8. Damaged or Incorrect Products

If your product arrived damaged, defective, or doesn't match what you ordered, contact us within 48 hours of delivery with photos of the product, so we can arrange a replacement or refund at no additional cost to you.